Elements and Performance Criteria
- Encourage clients to comply with legislative, statutory and/or court orders
- Establish and confirm clients needs and expectations of the service and work role with regard specified mandated orders
- Clarify information for the client about the required compliance in service interventions and supports.
- Obtain feedback on the client's level of understanding of mandated requirements to comply.
- Advise clients of processes and timelines when interpretation and/or advice may be required from others in complex matters
- Explain organisation policies, procedures and any limitations for working with mandated clients
- Implement strategies to assist the client with compliance
- Monitor compliance with legislative requirements and/or court orders
- Monitor client compliance in accordance with organisation policy and procedures
- Examine cause and effect and use negotiation strategies to encourage appropriate responsibility and accountability for non compliant behaviour
- Record and manage non compliance issues and any related incidents as required in individual work contexts
- Discuss concerns or repeat issues of client non compliance with supervisors or as part of case review process where this is part of routine work practices
- Manage unacceptable behaviour related to mandated compliance
- Challenge unacceptable behaviour and outline options and opportunities to change clearly and with positive encouragement
- Confirm the implications of continuing unacceptable behaviour clearly, calmly and objectively
- Use techniques according to organisations procedures to ensure personal safety and safety of clients/colleagues
- Carryout intervention strategies according to an analysis of the situation and organisation policies and procedures